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I’m Jan Dawson, and this is my blog, which focuses on the intersection between telecom and web 2.0. Go here for more about me.
All views expressed here are mine and not those of any employer or other group to which I belong.
More about this blog.
"A Social Telco is an operator which seeks and achieves deep integration between its own core assets and functionality and that of social networks and the broader sphere of web 2.0 services and applications in order to develop new channels for its services and harness greater innovation in the creation of new services."
This post provides a brief introduction to the topic. This blog as a whole provides more detail! The term is my own invention but I hope it may prove useful in describing one of the ways telcos need to evolve to stay relevant to their customers.
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